Terms and Conditions
- All instrument slots must be booked in advance through the official booking portal. Payment must be completed prior to analysis.
- Bookings are dependent on availability and may be rescheduled or canceled due to maintenance or technical issues.
- Cancellations must be made in writing at least 3 working days prior to the scheduled time.
- Refunds (if applicable) will be processed within 15 working days of cancellation.
- Strict adherence to booking time is required; rescheduling depends on availability.
- Extended usage requires payment of additional charges.
- Expedited processing is subject to availability and extra charges.
- Provide adequate sample quantity as per instrument guidelines.
- All samples must be clearly labeled and properly prepared.
- Hazardous materials must be declared and submitted with Safety Data Sheets (SDS).
- Users are liable for damage caused by improper sample specifications.
- Users must follow safety and operational protocols strictly.
- Access may be denied for misconduct or violations.
- Equipment must be left clean and functional after use.
- Report any malfunctions immediately to staff.
- Facility is not liable for personal injury, loss of data, or property damage.
- Users indemnify the facility against any legal claims arising from usage.
- Data will be shared only with the registered user.
- Users are responsible for securing any sensitive or research data.
- Sharing or disclosing data without authorization is prohibited.
- The facility is not liable for user-caused data breaches.
- Reports will be available digitally and must be downloaded within 10 days.
- The facility does not retain data beyond 30 days of analysis.
- Users should acknowledge the facility in all related publications or presentations.
- Equipment is for research and analytical use only.
- Commercial, diagnostic, or unauthorized testing is prohibited.
- The facility is not responsible for delays caused by uncontrollable events.
- The facility may update terms without notice.
- Users should regularly review the latest version on the website.